The 30-day guarantee

If Barrier is not for you, email us within 30 days of delivery and send the bottle back for a full refund of the purchase price. The guarantee applies once per customer.

Send back whatever is left, opened or not. We may ask a short question or two about why it did not work for you, and you are welcome to skip it.

Starting a return

Email team@barrier.co with your order number and let us know whether you want a refund or a replacement. We will reply within two business days with a prepaid label.

Keep the tracking number until the refund lands. Returns need to be postmarked within 14 days of us sending the label.

Refunds

Approved refunds are issued to the original payment method once the return arrives. Most banks post the credit within five to ten business days of us processing it.

Original shipping charges are refunded when the return is the result of our error or a damaged or incorrect item.

Multi-bottle packs

Return a two or three bottle pack in full within 30 days and we refund the full amount paid.

If you keep some of the bottles, we refund the pack price less the standard single-bottle price of the ones you keep.

Damaged, incorrect or missing items

Tell us within 14 days of delivery and include a photograph where something arrived damaged. We will replace it or refund it, whichever you prefer, and you do not need to send a damaged item back.

For a package tracked as delivered but not received, contact us and we will open a claim with the carrier.

Subscriptions

Pause, reschedule or cancel any time before your next billing date and that order will not be charged.

If a subscription order has already shipped when you cancel, the 30-day guarantee applies to it as normal.

Exchanges

We do not process direct exchanges. Request a refund and place a new order, and we will make sure any active discount still applies.

Contact

Barrier, 2801 Ocean Park Blvd #2577, Santa Monica, California 90405, United States. Email team@barrier.co.